Home > Building an Efficient After-Sales Management System with Shopping Spreadsheets in Reverse Purchasing Platforms

Building an Efficient After-Sales Management System with Shopping Spreadsheets in Reverse Purchasing Platforms

2025-06-03
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Introduction

In the booming reverse purchasing industry, after-sales service plays a pivotal role in ensuring customer satisfaction and maintaining platform reputation. One effective way to streamline this process is by utilizing shopping spreadsheets to integrate after-sales policies and procedures from various shopping platforms. This system helps track orders, monitor progress, and analyze user feedback, leading to timely resolutions and improved user experiences.

The Role of Shopping Spreadsheets in After-Sales Management

Shopping spreadsheets act as a centralized database where all after-sales order information, including return reason, refund status, and communication logs, can be recorded. Key advantages include:

  • Standardized Tracking:
  • Automated Follow-ups:
  • Performance Analytics:

Implementation Steps

1. Structure Your Spreadsheet

Create dedicated columns for:

| Order ID | Platform | Return Reason | Contact Date | Resolution Deadline | Status | User Rating |

2. Align E-Commerce Platform Policies

Platform Return Window Refund Method
Taobao 7 days Original payment
Pinduoduo 15 days Store credit option

*Embed time-bound reminders based on each platform’s policies.

3. Automate and Monitor

Use tools like Google Sheets’ Macros or Excel Power Query to:

  • Auto-calculate deadlines
  • Send escalation alerts
  • Generate weekly reports

Benefits

  1. 60% Faster Response:
  2. Higher Resolution Rate:
  3. Data-Driven Improvements:

Note:

About the author: The article is contributed by a reverse purchasing platform optimization specialist.

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