Reverse daigou platforms have become increasingly popular, allowing customers from abroad to purchase products from domestic markets. However, managing after-sales issues can be complex due to the involvement of multiple parties and differing policies across various daigou websites. To streamline this process, a well-structured shopping spreadsheet can be a game-changer in handling after-sales problems efficiently.Combining After-Sales Policies and Processes:Each daigou platform has its own set of after-sales policies and processes. By familiarizing oneself with these, a reverse daigou platform can create a comprehensive spreadsheet that aligns with the policies of major daigou websites. This spreadsheet should include fields for order numbers, product details, the date of purchase, and the specific after-sales policy applicable to each order.Recording售后订单信息:The spreadsheet should be designed to record detailed after-sales order information. This includes the customer's contact information, the nature of the issue, and any relevant documentation such as photos or receipts. This organized approach ensures that all necessary information is readily available when addressing customer concerns.Tracking Processing Progress:A crucial aspect of the spreadsheet is tracking the progress of each after-sales case. Columns can be dedicated to recording the status of the issue, such as "Pending," "In Progress," "Resolved," or "Closed." This allows the platform to monitor the efficiency of their after-sales service and identify any bottlenecks in the process.Capturing User Feedback:After resolving an issue, it's important to capture user feedback. The spreadsheet can include a section for comments where customers can provide their satisfaction level and any additional comments. This feedback is invaluable for improving services and can also be used to highlight positive experiences to potential customers.Establishing an Efficient After-Sales Management System:By leveraging a shopping spreadsheet, a reverse daigou platform can establish an efficient after-sales management system. This system allows for quick responses to user issues, ensuring that problems are addressed in a timely manner. The use of color-coding or flags can further enhance the system, making it easy to identify urgent cases that require immediate attention.Enhancing User Satisfaction and Platform Reputation:An efficient after-sales management system not only resolves issues but also enhances user satisfaction. When customers see that their concerns are being handled promptly and professionally, their trust in the platform increases. This, in turn, boosts the platform's reputation and can lead to positive word-of-mouth marketing, attracting more customers and fostering long-term relationships.In conclusion, the integration of a shopping spreadsheet with the after-sales policies and processes of major daigou websites is a strategic move for reverse daigou platforms. It streamlines the management of after-sales issues, improves customer service, and ultimately contributes to the platform's success and reputation in the competitive market.