Reverse daigou platforms have become increasingly popular as a way for consumers to access products from overseas markets. These platforms often face the challenge of managing after-sales services effectively, given the complexity of international shipping and varying product return policies. To address this, a well-structured approach using shopping spreadsheets can significantly streamline the process.The first step in establishing an efficient after-sales management system is to understand the售后 policy and process of each major daigou website. This involves researching and documenting the return, exchange, and refund policies of each platform. This information is crucial as it sets the foundation for how customer service representatives will handle售后 issues.Once the policies are clear, the next step is to create a comprehensive shopping spreadsheet. This spreadsheet should include columns for order information, such as order number, customer details, product details, and the date of purchase. Additionally, it should track the progress of each售后case, including the date the issue was reported, the steps taken to resolve it, and the final outcome.Incorporating a section for user feedback is also essential. This allows the platform to monitor customer satisfaction levels and make adjustments to their processes if necessary. Feedback can be collected through surveys, direct communication, or by analyzing comments and reviews left by customers on the platform.By utilizing a shopping spreadsheet, reverse daigou platforms can ensure that all售后cases are logged and tracked in a centralized location. This not only helps in maintaining records but also aids in identifying patterns or recurring issues that may need to be addressed.Moreover, having a clear and organized system for managing售后cases allows for faster response times. When customers know that their issues are being addressed promptly, it can significantly enhance their satisfaction with the platform. This, in turn, can lead to positive word-of-mouth and improved platform reputation.In conclusion, the combination of understanding the售后policies of various daigou websites and using a well-maintained shopping spreadsheet for tracking售后cases can greatly improve the efficiency of after-sales management. This approach not only resolves customer issues more effectively but also contributes to building a strong brand reputation and fostering customer loyalty.